Refund policy
At Yacht Parts Center, we are committed to your satisfaction. We understand that sometimes, a product may not meet your expectations, and we have outlined a comprehensive return and refund policy to ensure a seamless experience.
30-Day Return Policy
You have 30 days from the day you receive your item to initiate a return. To qualify for a return:
- The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
Initiating a Return
To start a return process, please contact us at info@yachtpartscenter.com. Upon approval, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Returns without prior authorization will not be accepted.
For any return-related inquiries, reach out to us at info@yachtpartscenter.com.
Damages and Issues
Upon receiving your order, please inspect it for any defects, damages, or discrepancies. Should you encounter any issues, contact us immediately so we can evaluate the situation and make it right.
Exchanges
To exchange an item, return the original item following our return process. Once the return is accepted, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in addition to our 30-day return policy. The item must meet the same conditions required for our 30-day return policy.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card provider to process and post the refund.
If you haven’t received your refund within 15 business days after approval, please contact us at info@yachtpartscenter.com.
Additional Information
- Return Shipping Costs: If the return is due to our error (defective, damaged, or incorrect item), we will cover return shipping costs. Otherwise, return shipping costs are the responsibility of the customer, unless otherwise discussed with our sales team.
- Customs and Duties: For international returns, customers are responsible for any customs and duties incurred during the return process.
Our goal at Yacht Parts Center is to ensure your complete satisfaction with every purchase. We value your business and are here to support you with any concerns or questions regarding our products and policies.